Palace of Chance

Palace of Chance has been around since 1998, and honestly, you can feel its age the moment you log in. The site has a very old-school look—functional, but far from modern. It feels like one of those classic online casinos that hasn’t really kept up with the times. That said, it does have a certain charm if you like the vintage vibe.

Games & Feel

The games are all powered by RealTime Gaming, so you get the usual lineup of RTG slots, table games, and video poker. I enjoyed a few of the classic slots, and their video poker collection gave me something to stick with when I wanted a break from spinning. But here’s the downside—there are no live dealer games at all. For me, that made the experience feel a little flat, since most modern casinos offer live blackjack, roulette, or baccarat these days.

Bonuses & Promotions

Palace of Chance is very heavy on promotions. When I first signed up, I was greeted with a “200% no-limit welcome bonus” plus some insurance chips if I lost. On paper, it sounded great, but once I dug into the terms, I realized the wagering requirements can get tricky. They also bombard you with promo codes—daily, weekly, monthly—so if you’re someone who loves chasing bonus deals, you’ll find plenty here. For me, it felt like a lot of noise, but I can see how others might enjoy it.

Deposits & Withdrawals

Depositing wasn’t an issue. I used Bitcoin, and it worked quickly. They also accept standard cards like Visa and Mastercard, as well as Neteller. But withdrawals were another story. Bank wires took ages—sometimes up to two weeks or more. Checks by mail? Even worse, closer to three or four weeks. Bitcoin was the fastest option for me, usually three to five days, but even that isn’t exactly speedy compared to other casinos I’ve tried. On top of that, there are withdrawal limits, like $2,500 per week, which could be frustrating if you hit a big win.

Trust & Reputation

Here’s where things get dicey. Palace of Chance is licensed in Costa Rica, which isn’t one of the stricter regulators. Combine that with all the complaints I’ve seen about delayed payments and winnings being denied for minor reasons, and it raises some red flags. In fact, some U.S. states have even issued warnings about Palace of Chance operating without proper local licensing. Personally, I wouldn’t put too much faith in their oversight, and I’d definitely advise playing cautiously here.

Customer Support

Support is available through live chat, but here’s the catch—you can only use it after making a deposit. Before that, you’re stuck with email, which isn’t ideal. When I did reach out, the responses were polite, but they didn’t really solve my issues. I got the sense they were more focused on keeping me playing than actually helping.